Privacy Policy – Collection, Use, and Protection of Personal Data

Last updated: 2026‑06‑11

Website: www.ribd.ca

Company: Renovation International Business Development Corporation

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1. OUR COMMITMENT

The website www.ribd.ca is owned by Renovation International Business Development Corporation, which is responsible for the processing of your personal data.

At RIB D, protecting your personal information is central to our values. Whether you are an individual, a business, or a newcomer, we handle your data with transparency, diligence, and full compliance with Canadian privacy laws (PIPEDA, Quebec’s Law 25, Ontario’s PHIPA).

We take great care of your personal information and are committed to ensuring its confidentiality and security.

2. PERSONAL INFORMATION WE COLLECT

When you visit our website, we automatically collect certain information about your device, including:

· Your web browser

· Your IP address

· Your time zone

· Certain cookies installed on your device

As you browse the site, we also collect information about:

· The individual pages or products you view

· The websites or search terms that referred you to our site

· How you interact with the site

We may also collect personal information you provide to us (including, but not limited to: first name, last name, address, payment information, etc.) when you register or request a service, in order to fulfill our contract with you.

In the context of our three complementary services, we may collect:

· Professional cleaning services: service location, access hours, special instructions

· Full moving services: departure/arrival addresses, inventory of items, fragile objects

· Newcomer integration services: residency status, professional background, support needs

We never collect full banking details or health information without your explicit consent.

3. WHY WE PROCESS YOUR DATA

Our top priority is the security of our clients’ data. We only process the minimum amount of information necessary to operate the website and deliver our services.

Automatically collected information is used solely to:

· Identify potential cases of misuse

· Generate statistical insights about website usage

Information you provide is used to:

· Respond to your service requests (cleaning, moving, integration)

· Deliver our services (planning, logistics, transportation, training)

· Send our newsletter (if you have consented)

· Improve our services and your customer experience

You may visit our website without revealing your identity. However, to use certain features (quote form, newsletter), you must provide personal information. You may choose not to provide it, but you will not be able to access these features.

4. CONSENT

Your consent is obtained before any data collection:

· Online forms: mandatory checkbox

· Service contract: clause included in the agreement

· Integration program: handwritten signature

Withdrawal of consent: you may withdraw your consent at any time by contacting us at info@ribd.ca.

5. INFORMATION SHARING

We never sell, trade, or rent your personal information.

We share your data only in the following cases:

· Authorized subcontractors: service execution (cleaning, transport) under confidentiality agreements

· Partner employers: integration program, with your written consent

· Legal authorities: when required by law (subpoena, investigation)

Your information may be transferred outside Europe, including to Canada and the United States, in compliance with applicable laws and with appropriate safeguards.

6. COOKIES

Our website uses cookies to enhance your experience.

· Essential cookies: navigation, security, forms

· Analytical cookies: anonymized statistics (with your consent)

You may manage your preferences through the cookie banner or your browser settings.

7. DATA SECURITY

We store the information you provide on secure servers in a controlled environment, protected against unauthorized access, use, or disclosure.

We maintain reasonable administrative, technical, and physical safeguards to protect your data from unauthorized access, misuse, alteration, or disclosure.

However, no data transmission over the Internet or wireless networks can be guaranteed to be 100% secure.

8. DATA RETENTION

· Contracts and invoices: 7 years (Canadian tax requirement)

· Uncompleted quote requests: 2 years

· Integration program data: 3 years after completion

· Analytical cookies: maximum 13 months

After these periods: secure destruction or anonymization.

9. YOUR RIGHTS

If you are a European resident, you have the following rights regarding your personal data:

· Right to be informed: understand how your data is used

· Right of access: obtain a copy of your data

· Right to rectification: correct inaccurate information

· Right to erasure: request deletion of your data

· Right to restrict processing: limit how your data is used

· Right to data portability: receive your data in a structured format

· Right to object: oppose certain types of processing

· Rights related to automated decision‑making: challenge automated decisions

To exercise these rights, contact us at info@ribd.ca. We will respond within 30 days.

10. LEGAL DISCLOSURE

We will disclose any information we collect, use, or receive if required or permitted by law, including to:

· Respond to a subpoena or similar legal process

· Protect our rights

· Protect your safety or the safety of others

· Investigate fraud

· Respond to a government request

11. LINKS TO OTHER WEBSITES

Our website may contain links to other websites that are not owned or controlled by us. We are not responsible for the privacy practices of third‑party websites. We encourage you to read the privacy statements of every site you visit.

12. DATA PROTECTION OFFICER

RIB D – Privacy Office Address: 188 Macy BLVD, Ottawa, ON, Canada Email: info@ribd.ca Phone: +1 819-484-0103

13. CONTACT

If you wish to contact us for clarification about this policy or for any question regarding your rights and personal information, you may email us at: info@ribd.ca

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RIB D – More than a service, true support.

We protect your data the same way we protect your trust.