Cancellation and Refund Policy – Terms, Deadlines, and Procedures

Services covered: professional cleaning, moving services, and newcomer integration.

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1. CANCELLATION BY THE CLIENT

You may cancel a scheduled service within the following timeframes:

· Cancellation 48 hours before the service: full refund

· Cancellation between 24 and 48 hours before: partial refund (50%)

· Cancellation less than 24 hours before: no refund

To cancel, please contact us by email at info@ribd.ca.

2. CANCELLATION BY RIB D Ltd

If we are unable to provide the service (force majeure, logistical issues), we will either issue a full refund or reschedule the service to a mutually agreed date.

3. REFUNDS

Refunds are processed within 14 business days using the same payment method used at the time of booking.

4. MOVING SERVICE — SPECIAL CASE

If cancellation occurs on the moving day after the items have been loaded, no fees will be refunded. A partial refund may be considered on a case‑by‑case basis.

5. INTEGRATION PROGRAM

Enrollment in the integration program is non‑refundable once training has begun, except in duly justified cases of force majeure.

6. CONTACT

Phone: +1 819-484-0103 , Email: info@ribd.ca

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